Support

Support

Frequently Asked Questions

General

Content is added to our eBook program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

A charge will immediately appear on your bank statement under the name "Direct From Publisher" for the purchase of your e-books at http://www.sheridanbooks.com.

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form or you may email us at estore.support@sheridan.com.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

eBooks

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

PDF titles that are not DRM protected may be read offline on a computer or handheld device using the latest free version of Adobe Reader.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

 

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide for more details.

 

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.  Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline.  You must register your Adobe Digital Editions account in order to read our DRM protected content.  To download or read more about Adobe Digital Editions click here.

Online Reading

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • In-text and marginal note taking
  • Highlighting of text, graphs, and images
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Pen tool
  • Built-in dictionary
  • Offline access to most titles
  • Printing options on most titles
  • Flashcard creation
  • Personalized study guide
  • Collaboration and note sharing

Click and hold down the left mouse button, then drag the pointer over the word(s) you would like to highlight or annotate. To delete a highlight or note, click on the annotation you would like to delete and select the trash can icon.

Step 1: Select the pen and paper icon located in the upper left-hand side of the tool bar next to the search icon, and select which tool you would like to use to make an annotation.

Step 2: Select the color of your text, note, or highlight.

Step 3: Click anywhere on your eBook to insert your annotation.

To delete an annotation, select the pen and paper icon located in the upper left-hand side of the toolbar and select the ‘Interactive Tool’ icon (looks like a hand). This will allow you to move, edit, or delete an annotation.

YES, our eReader offers an offline function where users can select a page range to cache within their browser for when wifi is not available. The percentage of offline availability is determined by the publisher. This is not a downloadable eBook. To determine if your eBook will allow for offline access, select the settings icon when viewing the book.

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: In the upper right-hand corner of the eReader, select the ‘Settings’ icon.

Step 3: Turn the Offline mode to ‘On’.

Step 4: Enter the pages you would like to have offline access to and click the ‘Go Offline’ button.

Option 1: To create a flashcard from text within the eBook, click and hold down the left mouse button, then drag the pointer over the word(s) and select the ‘flashcard’ icon in the tool box that appears.

Option 2: To create a flashcard from the definition of a word, highlight the word and select the ‘Define’ icon (looks like a pair of glasses). Click the rectangular Flashcard icon next to the definition to create the flashcard. Create a new flashcard deck, or add the flashcard to an existing deck.

Step 1: Locate your flashcards by selecting the ‘Navigation’ icon (looks like three lines) in the upper left-hand corner of the screen and select ‘Study Flashcards’.

Step 2: Flashcards are automatically organized by chapter and the custom deck names you’ve created. Select ‘Study by Chapter’ or ‘Study by Deck’ to proceed to studying your flashcards.

Step 3: Select ‘All’ or the individual sections you wish to study flashcards for and select the ‘Start Flashcards’ button.

Step 4: As you study flashcards, use the arrow buttons on the side of each large flashcard to jump to the next or previous card. To view the other side, click directly on the flashcard.

Yes, our online reader offers a printing function where users can select a page range to print. The percentage of the eBook that is available to print is determined by its publisher.Please note: Not all eBooks will allow printing.

To determine if your eBook will allow printing, select the printer icon while reading the book

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: Once inside your eBook, in the upper right-hand corner select the ‘printer’ icon.

Step 3: Select ‘Create a New Print Job’.

Step 4: Select an individual page number and click ‘Add Page’, or select a range of pages and click ‘Add Range’.

Step 5: The page(s) you are requesting to print will appear within the grey box. Select ‘Create Document’ to proceed with printing.

Please note: If you are printing more than 25 pages it may take up to 15 minutes to become available. Select the ‘Email Me When My Document is Ready’ to be notified when it’s finished.

 

Step 1: To enable this feature, select the ‘Navigation’ icon in the upper left-hand corner of the screen and click into ‘Collaboration’.

Step 2: To join a group, enter the unique 8-digit access code for that group and select ‘Join’.

When joining the session, your notes and highlights will be temporarily removed and the group creator’s notes and highlights will appear in your eBook. Select ‘Exit Session’ to view your notes and annotations again. You can return back to the group creator’s annotations at any time, so long as they keep their group enabled!

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of the screen and select ‘Collaboration’.

Step 2: Select ‘Create a New Group’ and complete the fields.

Step 3: Share the 8-digit code with others to allow them to join your group and share your notes and highlights. Group members can switch back and forth between your shared notes, and their own!

For real-time collaboration you must join a session. Within ‘Groups you Manage’ you can locate the unique access code, join the session for real-time collaboration, remove users, or delete your group.

All of your annotations including highlights, flashcards, and notes will automatically be added to your study guide.

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of your screen and select ‘Create a Study Guide’.

Step 2: Organize your study guide by section or colors, or ‘Select All’. Then, select ‘Create Study Guide’ to view your automatic study guide.

*Click on any of your notes and select ‘View in Book’ to jump directly to that page!

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

No, you can only view your content on one device at a time.

Intro to ePub

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers. The most important consideration when purchasing an eBook is what device you intend to purchase the eBook for. eBooks in ePUB and PDF format may be read on several eReader devices (Sony Reader, B&N Nook for example). The Amazon Kindle uses the MobiPocket file format. All AppleTM devices with the Stanza app installed will automatically download ShelfWise files.

eReader devices are hardware devices that function primarily to display eBooks.

eReader software is a program that allows the reading of eBooks (or non-native eBook formats) on additional hardware devices, such as personal computers or mobile phones.  An example of eReader software is the free Stanza app which is designed to read ePUB format books on Apple devices.  Stanza 3.0.3 will also read eBook PDF files, but PDFs are not optimized for small screens, so the reading experience on handhelds may be inferior to the experience with ePUB. For more information see our eReader Software Guide.

The eBook format you choose must be compatible with your eReader device or the eReader software you wish to use. For further instructions by device, please see our eReader Device Hardware Guide.

eReader Software Guide

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch

iBooks  - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports DRM free PDF and ePub formats.  Some PDF documents may not be compatible.

Adobe Digital Editions - Is a free app compatible with iPad® that supports DRM free and Adobe eBook DRM protected PDF and ePub formats. 

Bluefire Reader - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports DRM free and Adobe eBook DRM protected PDF and ePub formats. 

Reader Apps Compatible with Android

Aldiko - Is a free app compatible with the Android that supports DRM free and Adobe eBook DRM protected PDF and ePub formats. 

eBook Formats

PDF - Is readable offline on computers and handheld devices using Adobe Reader (download for free).  PDF can also be read by many web browsers with Adobe add-ins.

ePUB and PDF - Are readable on computers and handheld devices using Adobe Digital Editions (download for free).

ePUB - Can also be read on several mobile reading devices (Sony Reader, B&N Nook), and using the Mozilla Firefox browser add-in ePUB reader.

Offline content may also be read using any eReader compatible device, see eReader Device Hardware Guide.

eReader Hardware Guide

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

**All Apple devices with the Stanza app installed will automatically download ePub files.

eBooks in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook for example). The Amazon Kindle uses the MobiPocket file format.

Click here for a detailed list of eBook PDF and ePub supported devices.

For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.  

 

How to Purchase & Download an eBook with Adobe DRM on your iPad

Step 1: Add an eBook to your shopping cart.

DRM 1
Step 2: Click Checkout to purchase the eBook.
DRM 2
Step 3: Enter Your Billing Information
DRM 3
Step 4: Review and Complete Order
DRM 4
Step 5: After the purchase is complete, the eBook will show up in your Order Downloads. Click the file to download.
DRM 5
Step 6: Your iPad will prompt you to select a reader to open the file with. Select which app you would like to use.*
DRM 6       

DRM 6 2*Special Note: Bluefire Reader or Adobe Digital Editions must be installed and authorized with your Adobe ID on your iPad prior to purchase. 

If you receive a Download Error (right), please check to confirm that your Reader app is installed properly.

You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.

 

 

 

 

How to Install & Authorize Bluefire Reader on your iPad

Step 1:  Search in the App Store for Bluefire Reader and Install

BlueFire 1
Step 2: Once installed, you will see the homepage with two sample eBooks. To access the authorization settings, click Info.
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID.
Bluefire 4
Step 5: Success! A message will appear stating the application is authorized.
Bluefire 5

For more information:

http://www.bluefirereader.com/

http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8

To download these instructions, click here.

How to Install & Authorize Adobe Digital Editions on your iPad

Downloading eBooks purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your iPad will be done through the free Adobe Digital Editions software.

Step 1:  Search in the App Store for Adobe Digital Editions and Install

BlueFire 1
Step 2: Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the settings icon
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create an Adobe ID.
Bluefire 4
Step 5: Success!
Bluefire 5

For more information:

http://www.adobe.com/solutions/ebook/digital-editions.html

 

To download these instructions, click here.

For complete instructions on how to purchase and download your eBook onto an iPad, click here.

How to Install & Authorize Adobe Digital Editions on your computer

Downloading eBooks purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your PC will be done through the free Adobe Digital Editions software.

Step 1: Download and install Adobe Digital Editions from the Adobe website.

BlueFire 1

Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID.

Bluefire 2

Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu.

Bluefire 3

Step 4: Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.

Bluefire 4

 

 

To download these instructions, click here.

For complete instructions on how to purchase and download your eBook, click here.